Frequently Asked Questions

The short access to the portal is: www. condocontrolcentral.com and click the login button on the top right.

If you do not remember this address, just go to the main screen of this website, and click-

login resident button on the top right.

On the new screen you will be prompted to input ID and password.

This is the ID and password you received when you registered in the condo in the welcome email from condo control central (CCC).

If you miss it, ask the Concierge to resend you welcome email from the CCC.

If you register and do not remember the password please follow the steps presented when you click the option “I forget my password”.

Usually, your ID is your email. If you have more than one email and do not remember which one you used, ask the Concierge to re-register you.

You again receive an invitation email from CCC.

For your convenience, we have installed 3 Electric Vehicle (EV) charging stations; one on the ground level at visitor parking across from the Rabba store, which can be used by the public and or residents, and 2 additional chargers located on the visitor parking on the spots 22-25 on P1 level, available mostly for residents. The stations on the P1 level are prioritized for residents through the waiting list. All stations are equipped with 2 charging ports, allowing 2 vehicles simultaneously, at the same speed of charge 6.4-6.6 Kw/hr.
• The cost for the public will be as of today: $3/hr for the first 2 hours of use, and $3.25/hr for the following hours of use
• The cost for the residents will be: $2/hr for the first 2 hours of use, and $2.25/hr for the following hours of use

For the charging stations, a usage list will be organized to ensure equitable access. Please contact management and provide your name and unit number to be included in this list. You will be excluded from the list when you are no longer connected to the condo. Further instructions will be sent to these individuals via email.

Furthermore, please note that the EV spots are no longer parking spaces; they have been designated as exclusive-use charging stations. Updated signage is forthcoming. Non-electric vehicles, or vehicles not actively being charged, may be tagged, fined and/or towed at the owner's expense.

You are not allowed to use any facility without 8^th floor registration with Results Fitness. (RF)

Only those who reside in the condo permanently, and are 18+ are allowed to be registered with RF. Off site owners are not allowed to use the amenities as per the Declaration of PSCC 894. Any one who lives on site must be registered as an owner or a tenant.

In order to register with RF you have to bring your ID with a picture to the rec coordinator (RF) in the gym.

RF will take your picture for the CCC portal and send your application for Managements approval.

Upon approval you have to visit the Concierge who will provide you with access to the facilities

including booking options

To book, you have to log in to the personal condo portal and choose Amenities on the left side of the home screen.

This process can take up to 7 business days.

1. Log into your personal account on the condo portal.
2. Click on Visitors on the left side column.
3. Input the visitor name and check the box if your visitor requires parking then imput all required information.
4. Click Save.
5. Click on the paper icon from the recent visitors section to view details of the parking pass issued.
6. If there is no paper icon after step 5, a pass has not been issued to your visitor.
7. Please note each suite is provided with 9 visitor passes each month - no exceptions will be made.
8. Residents and off site owners cannot park in visitors parking.
9. Remember: no day-time parking permit is required.

1. Check kitchen p-trap (u-shape pipe under the sink) for the holes in the bottom. Repairs are your expense but management can help.
2. Check the sinks. Water should drain. Repairs maybe your expense but management can help.
3. Check the toilet. Is the toilet constantly running?. Repairs are your expense but management can help.
4. Check the toilet. Waste water should be drained. Repairs are your expense but management can help.
5. Check bathroom faucet. It should not leak. Repairs are your expense but management can help.
6. When you leave unit unattended for more than couple days shut off all valves for kitchen(2), bathroom(2) and laundry(2). Maybe more: Ask for assisstance.
7. Check washroom faucet. Repairs are your expense but management can help.
8. All above will not prevent 100% of the floods but 90% of them for sure.

If you are leaving your suite for holidays we highly recommend you shut off the water in your suite. If you require assistance, please do not leave it to the last minute.

There are several shut offs in each suite.

In general there are 6 although there can be more. When valve lever is along the pipe it open. When it is turned across the pipe it is closed:

1. Under your kitchen sink are 2 lever like shut offs. When you turn them to close position check kitchen tap. There should not be water running from the tap.

2. Under your bathroom sink there is a small compartment in the wall with 2 lever like shut offs. When you turn them to close position check bathroom tap. There should not be any water coming from the taps.

3. Beside the washer there is a small compartment in the wall with 2 lever like shut offs.

In our condo only owners can order new locks, keys and fobs

If a tenants want to order any of the above they need owners permission in writing to do so. Please have your owner contact : pgoodman@citytowersinc.com.

Door locks or new door keys can be ordered through Management and appropriate payment to be provided. Payment has to be made prior to Management ordering a suite key or door lock.

Residents are not allowed to install any other lock except for the one provided by Management.

Fobs can be ordered through the Management and appropriate payment to be provided.

Mail locks can be ordered through the Management and appropriate payment to be provided.

You can replace wooden floor in the unit but it has to be approved by the Management prior to the installation.

You have to provide to the Management small piece of the underlay to be installed on the concrete (1" * 1")

and the manufacturers documentation confirming sound protection characteristics of the piece presented.

In our condo we require STC.70DB and IIC>70DB

Without management approval floor cannot be changed.

You will have to book the elevator for the removal and delivery of the material.

No materials an be left onsite for disposal.

No materials can put down the garbage chutes.

It is your responsibiltiy to make sure the hallway and common element areas are kept clean.

The Guest suites can be used only by residents in the building for their guests.

Off site owners cannot book the guest suites.

There is a time limitation for the length of booking.

The prescribed agreement together with the deposit and payment is to be submitted to the Concierge in order to reserve the guest suite. Without this, the reservation is not confirmed. A certified cheque or money order payable to PSCC 894 is required. For all the rules and policies please pick up a copy of the rental agreement from the Concierge to review before making the reservation.

Yes you can!

All electrical devices in the unit are connected to the breaker panel installed in your unit.

Usually it is located behind the small metal door in the middle of the wall.

When you open it check if you see any of the breakers are not in correct position

(different from others)

If this is the case, push this breaker completely back, count for 10 seconds and then push it back to the correct position.

If it does not help, you need to find what device caused the problem. Having too many items plugged in will often trip the breakers, hair dryers often will cause this problem.

You can complete a work order at the front desk and ask the superintendent for help or call qualified electrician.

In the tower all heating and cooling is provided by a device called a FAN COIL.

It can be found behind a large metal door beside the thermostat.

In some units there are 2 fan-coils, one is in each room.

The only way how you can take care of it is to replace filter when it gets dirty.

Filters are available from Concierge. There is no charge for these items.

In the townhouses the devices are different and filters are different.

PSCC 894 services and replaces your filter on regular bases as a courtesy, once a year but you are welcome to change your filters on a regular basis.

Generally speaking, everything inside the unit is the responsivity of the unit owner the exception being for some water shut offs.

Even if the broken piece is behind the wall but services only this unit it is responsibility of the unit owner to fix and repair this in addition to fix all damage caused by the failure of this device.

To all tenants, please make sure to contact your landlord if there is a problem inside your suite so that the problem can be corrected in a timely manner.

Both onwers and tenants have to have insurance at PSCC 894.

Insurance does not cover everything but it is imperative that you have insurance on your investment.

PSCC 894 has insurance but it does not cover your suite in almost all cases.

Condo insurance covers only some parts and only in the case if the condo has caused the problem.

Tenant insurance covers only his/her belongings and stay in hotel for the tenant and the family.

Owner's insurance covers all damage caused by the failure of the unit equipment or negligence of the residents.

Considering a significant amount of damage that can be done, there is no way for the owner would be able to pay for it themselves.

As per the Declaration, here is the pet policy.

• one dog per suite. There are no size or weight restrictions. The dog has to be licenced with the City of Mississauga and registered with the condo.
• or
• you can have 2 cats per suite. The cat(s) have to be registered with the front desk.
• Please contact the Management office regarding any other pet questions.

You have to book the elevator for deliveries and moves, in or out!

There are no moves or deliveries on Sunday or Holidays.

Deposits are required - for a delivery or move in, we can accept a personal cheque.

For a pick up or move out, we require a certified cheque or money order payable to PSCC 894.

Cash will NOT be accepted. No exceptions will be made.

No payment for maintenance fees this option is not available.

We can only accept payments.

If you make a mistake or cancel the payment, it will take

at least 30 business days to issue you a refund which will be a cheque.

 

Instructions:

1. Payment to be made to this email address:

payto894@gmail.com

2.Password (secret answer) has to be the same in small letters one word

chicago

Do not use any other password. We need to know your password in order to receive money.

3. In the text section you HAVE to mention:

(a) Your unit number

(b) The reason for the payment.

If this information is not provided, the payment cannot be accepted.